Shipping Information

At Trangia Geschaft, we strive to ensure that your orders are delivered promptly and securely. Below are the details of our shipping options:

• Standard Shipping: We use DHL or FedEx for standard shipping. The delivery time is 10-15 business days after dispatch. The shipping fee is €12.95.
• Free Shipping: For orders over €50, we offer free shipping via EMS. The delivery time is 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Returns & Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return or exchange the item within 15 days of receipt. Please follow the steps below to initiate a return or exchange:

1. Contact Us: Send an email to [email protected] with your name, order number, and the reason for the return or exchange.
2. Prepare the Return: Securely pack the item in its original packaging and include all original documents.
3. Ship the Return: Send the package to our address: Alexanderpl. 78, Berlin, DE 74586. Please use a trackable shipping service.
4. Confirmation and Refund: Once we receive and inspect the returned item, we will process your refund or exchange.

Refund Timeframe and Method: Refunds are processed within 5-7 business days after we receive and inspect the returned items. The refund will be issued to the original payment method.

Non-Returnable Items: Please note that certain items are not eligible for return, including personalized or hygiene-related products.